I cannot use the terminal keypad when clocking in or out. Error message: Invalid Source

I cannot use the terminal keypad when clocking in or out. Error message: Invalid Source

Estimated reading time: < 1 min

This error message applies to the Acroprint Data Collection Terminals and DC7000 terminals. The message is caused by a missing parameter in the clock configuration file.

The Keypad parameter in the Employee Is Using section must be checked to allow keypad entry. After setting the parameter the terminal must be programmed to activate this option in the terminal.


Contact your local dealer orAcroprint Support for additional assistance if needed. Acroprint support is available Monday - Friday (excluding holidays), 8:00am until 5:00pm (Eastern). Click here to email our Support Department, or call us at 1-800-334-7190 (Canada: call 1-866-514-3249). Note that per-incident charges may apply for telephone support.

Avoid per-incident charges for telephone support, get priority handling of support tickets and gain other valuable benefits — contact Acroprint today at 1-800-334-7190 for more information about a Software Support Contract.