When running the Time Card Report, I receive the message “No Information Found.”

When running the Time Card Report, I receive the message “No Information Found.”

Estimated reading time: < 1 min

Verify the date range setting is correct:

  • P=pay period P=0 (current pay period), P=1 (previous pay period), P=2 (pre-previous pay period) and so on
  • S=Special Start date MM/DD/YYYY, End date MM/DD/YYYY
  • Y=Yesterday

Ensure you have selected the correct Employee range or select ALL.
Trick: Left mouse click populates the entire list, select with double click.

Ensure you have selected the appropriate Group and Department range or select ALL.
Trick: Left mouse click populates the entire list, select with double click.

Contact your local dealer orAcroprint Support for additional assistance if needed. Acroprint support is available Monday - Friday (excluding holidays), 8:00am until 5:00pm (Eastern). Click here to email our Support Department, or call us at 1-800-334-7190 (Canada: call 1-866-514-3249). Note that per-incident charges may apply for telephone support.

Avoid per-incident charges for telephone support, get priority handling of support tickets and gain other valuable benefits — contact Acroprint today at 1-800-334-7190 for more information about a Software Support Contract.