In order to receive effective support for your timeQplus installation, you need to know which version of the software you have installed. Here are some ways you can determine your software version:
- If you are logged in to the software, click Help in the upper left menu bar. This will open a dropdown menu. From the dropdown menu, select About timeQplus. This will pop up a system information screen, which will display the software version near the top.
- Locate the software icon in your computer’s Windows system tray at the lower right of your monitor. Right click the icon and select About… from the menu. This will open the system information screen, which will display your software version near the top. (This option is useful in the event you are unable to log in to the software.
Contact your local dealer orAcroprint Support for additional assistance if needed. Acroprint support is available Monday - Friday (excluding holidays), 8:00am until 5:00pm (Eastern). Click here to email our Support Department, or call us at 1-800-334-7190 (Canada: call 1-866-514-3249). Note that per-incident charges may apply for telephone support.
Avoid per-incident charges for telephone support, get priority handling of support tickets and gain other valuable benefits — contact Acroprint today at 1-800-334-7190 for more information about a Software Support Contract.