This problem will only occur when calculating Weekly Overtime in a Semi-monthly or Monthly pay period.
This is typically a result of the user settings. Please verify your overtime rules and make sure they are set up properly.
If you have verified your overtime rules are set up properly and you are still receiving improper calculations, you may need to send your clock in for service so our technicians can examine your terminal.
Contact your local dealer orAcroprint Support for additional assistance if needed. Acroprint support is available Monday - Friday (excluding holidays), 8:00am until 5:00pm (Eastern). Click here to email our Support Department, or call us at 1-800-334-7190 (Canada: call 1-866-514-3249). Note that per-incident charges may apply for telephone support.
Avoid per-incident charges for telephone support, get priority handling of support tickets and gain other valuable benefits — contact Acroprint today at 1-800-334-7190 for more information about a Software Support Contract.