I upgraded to a new version of Windows and receive the following error: TSIF400 has encountered an error and must close. I can no longer edit punches or employees.

I upgraded to a new version of Windows and receive the following error: TSIF400 has encountered an error and must close. I can no longer edit punches or employees.

Estimated reading time: 1 min

Versions 4.10 and below are not compatible with Windows XP and later. A service pack is available on our website that will resolve the compatibility issue. To download the service pack, click here.

Select Save on the dialog box that appears.

The Save As window will appear. In the top center box labelled Save In: select Desktop.

Click Save In the bottom right corner of the window.

After the file has completed downloading, please close all windows and double click on the tasp6.zip icon on your Desktop to access the tasp6.exe file. Double click the tasp6.exe file to launch the installer.

Click Next through the installation then click Finish when the installation is complete.

Restart your computer.

You should now have two Time and Attendance icons on your desktop. Use the one that says only Time and Attendance. Delete the one that says Time and Attendance 4.10.

You must have version 4.10 of the software and firmware version 4.xx in order for this Service Pack 6 to install properly.

Contact your local dealer orAcroprint Support for additional assistance if needed. Acroprint support is available Monday - Friday (excluding holidays), 8:00am until 5:00pm (Eastern). Click here to email our Support Department, or call us at 1-800-334-7190 (Canada: call 1-866-514-3249). Note that per-incident charges may apply for telephone support.

Avoid per-incident charges for telephone support, get priority handling of support tickets and gain other valuable benefits — contact Acroprint today at 1-800-334-7190 for more information about a Software Support Contract.