Registration has benefits
Thank you for purchasing an Acroprint product. You may use the form below to register your purchase. Fields designated with an asterisk* are required.
Limited Warranty - Hardware
Limited Warranty — Hardware
What does this warranty cover?
This warranty covers defects of materials or workmanship in your new Acroprint hardware purchased on or after January 1, 2014:
Two Year Limited Warranty
- ATR120 / ATR120r Time Clock
- ATR480 Totalizing Payroll Recorder
- BioTouch time clock
- ES700 Time Recorder
- ES900 Time Recorder
- ES1000 Totalizing Payroll Recorder
- timeQplus Bar Code terminal (TQ600BC)
- timeQplus Biometric terminal (TQ600B)
- timeQplus FaceVerify terminal (TQ600F)
- timeQplus HID Proximity terminal (TQ600HID)
- timeQplus Magnetic Stripe terminal (TQ600M)
- timeQplus RFID Proximity terminal (TQ600P)
One Year Limited Warranty
- E Series Time Stamps (ET, ETC, ET/MT, ETC/MT, ED, EN, END, EDN, E)
- ARES guard tour system hardware
- ARES Express guard tour system hardware
- C-72 rounds tracking clock
- HandPunch terminals (all models)
Lifetime Warranty on Typewheel Only, Two Year Limited Warranty on Remainder
For hardware products purchased new prior to January 1, 2014, Acroprint’s one year limited warranty applies.
The warranty remains in effect for the stated term, providing the device is purchased and retained within the United States of America.
If the product has been purchased or transferred for use outside the U.S.A., you must contact the dealer or store from which the equipment was purchased if service or repairs are needed.
How long does this coverage last?
This warranty lasts for the period of time indicated above for your product. Typewheels noted above are warranted against defect for the lifetime of the clock. Your warranty commences from the date of purchase and is valid for the original purchaser of the product. You may be required to furnish proof of purchase in order to receive warranty coverage.
What will Acroprint do?
Acroprint will repair or replace any defective component or part and/or perform necessary repairs free of charge in accordance with our warranty policy. You must pay the shipping charges to transport the product to our factory service center.
What does this warranty NOT cover?
This warranty does not cover damage due to misuse, abuse, negligence, accidents, power surges or lightning and other acts of nature. The warranty is void if the serial number has been altered, defaced or removed or if the device has been tampered with or taken apart by anyone other than service personnel authorized by Acroprint to perform warranty repairs.
The warranty does not cover consumable items such as ribbons, time cards and fingerprint scanner plates. It does not cover labor cost for removing or reinstalling the product for repair.
This warranty does not apply to software, custom-built products, OEM products, used / factory-reconditioned products or product