The terminal is beeping and repeating the message “Remove Finger,” but there is no finger on the fingerprint reader.

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Estimated reading time: < 1 min

Cause

The fingerprint sensor optical overlay (a transparent film) is partially lifted off or positioned crooked on the fingerprint glass area.

How to fix

Reposition the optical overlay film on the fingerprint reader glass area, or replace with a new overlay, positioned properly.

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