The terminal is beeping and repeating the message “Remove Finger,” but there is no finger on the fingerprint reader.

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TimeQPlus System
timeQplus Biometric (v2) / TQ100
The terminal is beeping and repeating the message “Remove Finger,” but there is no finger on the fingerprint reader.

Estimated reading time: < 1 min

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Cause

The fingerprint sensor optical overlay (a transparent film) is partially lifted off or positioned crooked on the fingerprint glass area.

Reposition the optical overlay film on the fingerprint reader glass area, or replace with a new overlay, positioned properly.

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